Luxonse

Last Updated: July 4, 2024

Luxonse Ltd. and its respective subsidiaries and affiliates (“Luxonse,” “we,” “us,” “our”) recognize the importance of your personal information. This Privacy Policy outlines how Luxonse uses and protects information collected from its customers, visitors, and users (collectively, the “Users”) through, or in association with, its website located at www.luxonse.com and its Luxonse Mobile App (collectively, the “Sites”), its products and services offered via the Sites, its related social media sites, or otherwise through Users’ interactions with Luxonse (the Sites, products, services, and social media pages, collectively, the “Services”), why it collects that information, how it uses that information, and to whom and in what capacity it shares that information. By accessing the Services, using features of the Services, and/or submitting information to Luxonse, you are bound by all terms and conditions in the Terms of Use (the “Terms of Use”) and this Privacy Policy.

INFORMATION WE COLLECT

Information you provide: When you register an account or complete a transaction through the Services, we collect some “Personal Information” (i.e., any information that can be directly or indirectly associated with you), such as your name, title, email address, phone number, address, date of birth, billing information, and other similar information. You may also provide us with certain Personal Information of other people (e.g., if you are sending a gift to someone else).

Device Identifiers: When you access the Services by or through a device, we may access, collect, monitor and/or remotely store one or more “device identifiers,” including device ID and device type. Device identifiers allow us to uniquely identify your device and are used to enhance the Services (including sending updates and information from the Services). A device identifier may also be used in conjunction with other Personal Information.

Analytics: When you access our Services, we may collect information (either directly or using third-party services) using logging and cookies which can sometimes be correlated with Personal Information. We use this information to monitor and analyze use and interest in the Services.

Log Data: As with most website and technology services delivered over the Internet, our servers automatically collect information when you access or use our Services and record it in log files. This log data may include the Internet Protocol (IP) address of your device, the address of the web page visited before using the Services, the purchases that you make, the products you view, browser type and settings, the date and time the Services were accessed, information about browser configuration and plugins, language preferences and cookie data. It may also include your device’s GPS signal or information about nearby Wi-Fi access points and base stations that may be transmitted to us when you use certain Services and enable the location function on your device.

Cookie and Tracking Information: A cookie is a text file stored locally on a User’s device by the User’s web browser, which enables the browser to remember passwords, orders, preferences, and other information when visiting a website. We use cookies and similar technologies such as pixel tags and web beacons that help us collect certain usage data about you (such as your preferences and to process shopping cart items) (“Usage Data”), which may become Personal Information due to direct association with you. The Services may also include cookies and other similar tracking technologies including those of third parties, which may collect information about you via the Services and across other sites and online services, including social media platforms. Our use of cookies and similar technologies such as pixel tags and web beacons is generally for operational purposes, website performance purposes, enhancing the functionality of the Services, and advertising.

USE OF INFORMATION

We generally use information that we collect for the purposes of fulfilling our contractual obligations to you, in furtherance of our legitimate interests in operating the Services and our business and/or where you have consented to such usage. More specifically, Luxonse uses Personal Information:

To provide, update, maintain and protect the Services and our business. This includes using Personal Information to support delivery of the Services, prevent or address service errors, security or technical issues, analyze and monitor usage, trends and other activities or at your request. Luxonse may use your email address or phone number to send you notices (including any notices required by law, in lieu of communication by postal mail). If you correspond with Luxonse by email, we may retain the content of your email messages, your email address, and our responses.

To personalize your experience and improve customer service. This includes using Personal Information to understand your buying/shopping preferences so that we may be able to advertise other products that you might be interested in, notify you of items left as uncompleted transactions in your shopping cart, and related communications. Your information also helps us to more effectively respond to your customer service requests and support needs.

As required by applicable law, legal process, or regulation. Luxonse may in certain instances be compelled by law to process your Personal Information to comply with a binding order. We will only do so to the extent reasonably required by that order.

To communicate with you by responding to your transactions, requests, comments, and questions. If you contact Luxonse, we may use your Personal Information to respond.

To send emails and other communications. Luxonse may send you service, technical, and other administrative emails, messages, and other types of communications. Luxonse may also contact you to inform you about changes in our products, and important notices, such as security and fraud notices.

To process transactions, including billing, account management, and other administrative matters. We will use your information to process transactions. We may need to contact you for invoicing, account management, and similar reasons, and we use account data to administer accounts and keep track of billing and payments.

To investigate and help prevent security issues and abuse and to otherwise monitor the Sites for violations of our policies or applicable laws. To prevent, detect, mitigate, and investigate fraud, security breaches or other potentially prohibited or illegal activities, and/or attempts to harm our users.

For marketing purposes. Luxonse may use the information we collect, including Personal Information, to market our products and services to new and existing customers, and to understand our audience. Luxonse may also use your Personal Information to send you marketing messages and may provide such information to third parties to send you information about our products and services. If you don’t want to receive these messages, you can opt out by following the instructions in the message.

RETENTION OF DATA

Luxonse will retain your Personal Information for as long as is reasonable or appropriate for the purposes set out in this Privacy Policy. We will also retain and use your Personal Information to the extent necessary or reasonable to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

TRANSFER OF DATA

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. Luxonse will take steps reasonably designed to treat your Personal Information securely and in accordance with this Privacy Policy.

YOUR DATA PROTECTION RIGHTS

Depending on your location, you may have certain data protection rights. If you wish to be informed about what Personal Information we hold about you, and/or if you want it to be removed from our systems, please request those details by contacting us.

CHILDREN'S PRIVACY

Our Online Services are not intended for children under 13 (16 in some jurisdictions). No one under age 13 (16 in some jurisdictions) may provide any personal information to or on the Online Services. We do not knowingly collect personal information from children under 13 (16 in some jurisdictions). If you are under 13 (16 in some jurisdictions), do not use or provide any information on the Online Services or on or through any of its features, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 (16 in some jurisdictions) without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13 (16 in some jurisdictions), please contact us.

SECURITY OF DATA

The security of your Personal Information is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may be updated from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically to ensure you are aware of any changes.